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| author | doc <doc@filenotfound.org> | 2025-06-30 20:06:28 +0000 |
|---|---|---|
| committer | doc <doc@filenotfound.org> | 2025-06-30 20:06:28 +0000 |
| commit | 717fcb9c81d2bc3cc7a84a3ebea6572d7ff0f5cf (patch) | |
| tree | 7cbd6a8d5046409a82b22d34b01aac93b3e24818 /genesishosting/clients/account-suspension.md | |
| parent | 8368ff389ec596dee6212ebeb85e01c638364fb3 (diff) | |
Diffstat (limited to 'genesishosting/clients/account-suspension.md')
| -rw-r--r-- | genesishosting/clients/account-suspension.md | 22 |
1 files changed, 22 insertions, 0 deletions
diff --git a/genesishosting/clients/account-suspension.md b/genesishosting/clients/account-suspension.md new file mode 100644 index 0000000..59ebb04 --- /dev/null +++ b/genesishosting/clients/account-suspension.md @@ -0,0 +1,22 @@ +# Account Suspension Policy + +Accounts may be suspended for violations of our Acceptable Use Policy, overdue invoices, or abuse complaints. + +## Common Reasons + +- Non-payment (after 5-day grace period) +- Resource abuse or denial-of-service behavior +- Hosting prohibited content +- Violating community guidelines on TeamTalk + +## Suspension Procedure + +- Warning issued via WHMCS ticket and email +- If no resolution within 24–48h, service is suspended +- Admin note added to client profile for audit tracking + +## Reinstatement + +- Suspension is lifted upon payment or resolution +- $5 reactivation fee may apply (for non-payment suspensions) +- Services are not reinstated if terminated due to serious AUP violation |