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Diffstat (limited to 'genesishosting/clients/account-suspension.md')
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diff --git a/genesishosting/clients/account-suspension.md b/genesishosting/clients/account-suspension.md new file mode 100644 index 0000000..59ebb04 --- /dev/null +++ b/genesishosting/clients/account-suspension.md @@ -0,0 +1,22 @@ +# Account Suspension Policy + +Accounts may be suspended for violations of our Acceptable Use Policy, overdue invoices, or abuse complaints. + +## Common Reasons + +- Non-payment (after 5-day grace period) +- Resource abuse or denial-of-service behavior +- Hosting prohibited content +- Violating community guidelines on TeamTalk + +## Suspension Procedure + +- Warning issued via WHMCS ticket and email +- If no resolution within 24–48h, service is suspended +- Admin note added to client profile for audit tracking + +## Reinstatement + +- Suspension is lifted upon payment or resolution +- $5 reactivation fee may apply (for non-payment suspensions) +- Services are not reinstated if terminated due to serious AUP violation |