From 717fcb9c81d2bc3cc7a84a3ebea6572d7ff0f5cf Mon Sep 17 00:00:00 2001 From: doc Date: Mon, 30 Jun 2025 20:06:28 +0000 Subject: uploading documentation --- genesishosting/clients/account-suspension.md | 22 ++++++++++++++++++++++ 1 file changed, 22 insertions(+) create mode 100644 genesishosting/clients/account-suspension.md (limited to 'genesishosting/clients/account-suspension.md') diff --git a/genesishosting/clients/account-suspension.md b/genesishosting/clients/account-suspension.md new file mode 100644 index 0000000..59ebb04 --- /dev/null +++ b/genesishosting/clients/account-suspension.md @@ -0,0 +1,22 @@ +# Account Suspension Policy + +Accounts may be suspended for violations of our Acceptable Use Policy, overdue invoices, or abuse complaints. + +## Common Reasons + +- Non-payment (after 5-day grace period) +- Resource abuse or denial-of-service behavior +- Hosting prohibited content +- Violating community guidelines on TeamTalk + +## Suspension Procedure + +- Warning issued via WHMCS ticket and email +- If no resolution within 24–48h, service is suspended +- Admin note added to client profile for audit tracking + +## Reinstatement + +- Suspension is lifted upon payment or resolution +- $5 reactivation fee may apply (for non-payment suspensions) +- Services are not reinstated if terminated due to serious AUP violation -- cgit v1.2.3