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# Account Suspension Policy
Accounts may be suspended for violations of our Acceptable Use Policy, overdue invoices, or abuse complaints.
## Common Reasons
- Non-payment (after 5-day grace period)
- Resource abuse or denial-of-service behavior
- Hosting prohibited content
- Violating community guidelines on TeamTalk
## Suspension Procedure
- Warning issued via WHMCS ticket and email
- If no resolution within 24–48h, service is suspended
- Admin note added to client profile for audit tracking
## Reinstatement
- Suspension is lifted upon payment or resolution
- $5 reactivation fee may apply (for non-payment suspensions)
- Services are not reinstated if terminated due to serious AUP violation
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