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Diffstat (limited to 'genesishosting/access/account-deletion.md')
| -rw-r--r-- | genesishosting/access/account-deletion.md | 13 |
1 files changed, 13 insertions, 0 deletions
diff --git a/genesishosting/access/account-deletion.md b/genesishosting/access/account-deletion.md new file mode 100644 index 0000000..71fd0df --- /dev/null +++ b/genesishosting/access/account-deletion.md @@ -0,0 +1,13 @@ +# Account Deletion Policy + +## Customer Accounts + +- Users may request account deletion via WHMCS support ticket +- Data is retained for 30 days post-termination (unless legally required) +- Backups including user data are purged after 30 days + +## Internal Accounts + +- Deactivated immediately upon staff departure or role change +- SSH keys, DirectAdmin access, and database credentials revoked +- Logs associated with the account are retained for audit purposes |