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| author | doc <doc@filenotfound.org> | 2025-06-30 20:06:28 +0000 |
|---|---|---|
| committer | doc <doc@filenotfound.org> | 2025-06-30 20:06:28 +0000 |
| commit | 717fcb9c81d2bc3cc7a84a3ebea6572d7ff0f5cf (patch) | |
| tree | 7cbd6a8d5046409a82b22d34b01aac93b3e24818 /genesishosting/clients/refunds-cancellations.md | |
| parent | 8368ff389ec596dee6212ebeb85e01c638364fb3 (diff) | |
Diffstat (limited to 'genesishosting/clients/refunds-cancellations.md')
| -rw-r--r-- | genesishosting/clients/refunds-cancellations.md | 24 |
1 files changed, 24 insertions, 0 deletions
diff --git a/genesishosting/clients/refunds-cancellations.md b/genesishosting/clients/refunds-cancellations.md new file mode 100644 index 0000000..016d8e4 --- /dev/null +++ b/genesishosting/clients/refunds-cancellations.md @@ -0,0 +1,24 @@ +# Refunds & Cancellations + +Genesis Hosting Technologies offers a clear refund and cancellation policy. + +## Cancellation + +- Clients may cancel via WHMCS at any time +- Cancellation before next billing date avoids future charges +- No prorated refunds for unused time unless due to service failure + +## Refunds + +- Full refund within 7 days of initial purchase (DirectAdmin, AzuraCast, TeamTalk) +- Domain registrations, SSL certificates, and add-ons are non-refundable +- No refunds issued for abuse-related suspensions or policy violations + +## Exceptions + +- If we fail to deliver a service or suffer extended downtime (>24h), credit may be issued +- All refund requests are reviewed manually by support + +## How to Request + +Submit a WHMCS ticket with reason for refund |