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# Refunds & Cancellations
Genesis Hosting Technologies offers a clear refund and cancellation policy.
## Cancellation
- Clients may cancel via WHMCS at any time
- Cancellation before next billing date avoids future charges
- No prorated refunds for unused time unless due to service failure
## Refunds
- Full refund within 7 days of initial purchase (DirectAdmin, AzuraCast, TeamTalk)
- Domain registrations, SSL certificates, and add-ons are non-refundable
- No refunds issued for abuse-related suspensions or policy violations
## Exceptions
- If we fail to deliver a service or suffer extended downtime (>24h), credit may be issued
- All refund requests are reviewed manually by support
## How to Request
Submit a WHMCS ticket with reason for refund
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