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diff --git a/genesishosting/clients/abuse.md b/genesishosting/clients/abuse.md
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+# Abuse Handling Policy
+
+We take reports of abuse seriously and aim to resolve them quickly.
+
+## How to Report Abuse
+
+Send an email to abuse@genesishostingtechnologies.com with:
+
+- Description of the abuse
+- IP or domain involved
+- Any relevant logs or screenshots
+
+## Internal Response Process
+
+1. Triage within 12 hours
+2. Investigate logs and usage
+3. Contact the client with 24h to respond
+4. Temporary suspension may be issued to prevent further harm
+
+## DMCA Takedowns
+
+- We comply with valid DMCA requests
+- The client will be notified and given 48h to address or refute
+
+## Escalation
+
+Repeat offenders may be permanently banned.
diff --git a/genesishosting/clients/account-suspension.md b/genesishosting/clients/account-suspension.md
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+# Account Suspension Policy
+
+Accounts may be suspended for violations of our Acceptable Use Policy, overdue invoices, or abuse complaints.
+
+## Common Reasons
+
+- Non-payment (after 5-day grace period)
+- Resource abuse or denial-of-service behavior
+- Hosting prohibited content
+- Violating community guidelines on TeamTalk
+
+## Suspension Procedure
+
+- Warning issued via WHMCS ticket and email
+- If no resolution within 24–48h, service is suspended
+- Admin note added to client profile for audit tracking
+
+## Reinstatement
+
+- Suspension is lifted upon payment or resolution
+- $5 reactivation fee may apply (for non-payment suspensions)
+- Services are not reinstated if terminated due to serious AUP violation
diff --git a/genesishosting/clients/aup.md b/genesishosting/clients/aup.md
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+# Acceptable Use Policy (AUP)
+
+This policy outlines the acceptable use of services provided by Genesis Hosting Technologies.
+
+## Prohibited Activities
+
+Clients may not use our services to:
+
+- Host or distribute malware, phishing sites, or spyware
+- Send unsolicited email (spam), whether direct or relayed
+- Host copyrighted content without permission (DMCA applies)
+- Promote hate speech, harassment, or targeted abuse
+- Overuse system resources in a way that affects others
+
+## Special Notes
+
+- Streaming via AzuraCast must comply with DMCA and public broadcast standards
+- TeamTalk users must not harass, dox, or spam other users
+- VPNs, proxies, and anonymizing services are not allowed without prior approval
+
+## Enforcement
+
+Violations will result in one or more of the following:
+
+- Warning via email or WHMCS ticket
+- Service suspension
+- Permanent termination without refund (in egregious cases)
diff --git a/genesishosting/clients/refunds-cancellations.md b/genesishosting/clients/refunds-cancellations.md
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+# Refunds & Cancellations
+
+Genesis Hosting Technologies offers a clear refund and cancellation policy.
+
+## Cancellation
+
+- Clients may cancel via WHMCS at any time
+- Cancellation before next billing date avoids future charges
+- No prorated refunds for unused time unless due to service failure
+
+## Refunds
+
+- Full refund within 7 days of initial purchase (DirectAdmin, AzuraCast, TeamTalk)
+- Domain registrations, SSL certificates, and add-ons are non-refundable
+- No refunds issued for abuse-related suspensions or policy violations
+
+## Exceptions
+
+- If we fail to deliver a service or suffer extended downtime (>24h), credit may be issued
+- All refund requests are reviewed manually by support
+
+## How to Request
+
+Submit a WHMCS ticket with reason for refund