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# User Roles
Genesis Hosting Technologies uses Role-Based Access Control (RBAC) to ensure that users only have access to what they need.
## Role Definitions
| Role | Description | Examples |
|----------------|----------------------------------------------------------|----------------------------------|
| Customer | End users with access to services they’ve purchased | DirectAdmin clients, Streamers |
| Support Staff | Limited admin functions for resolving client issues | Helpdesk, WHMCS support agents |
| Administrator | Full access to provision, maintain, and modify services | Infrastructure admins |
| Super Admin | Root-level access to all systems | Owner/Lead Engineer |
## Guidelines
- Roles are assigned during onboarding.
- Access levels are reviewed quarterly.
- No one should hold higher access than required for their duties.
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