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Diffstat (limited to 'genesishosting/clients/refunds-cancellations.md')
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diff --git a/genesishosting/clients/refunds-cancellations.md b/genesishosting/clients/refunds-cancellations.md new file mode 100644 index 0000000..016d8e4 --- /dev/null +++ b/genesishosting/clients/refunds-cancellations.md @@ -0,0 +1,24 @@ +# Refunds & Cancellations + +Genesis Hosting Technologies offers a clear refund and cancellation policy. + +## Cancellation + +- Clients may cancel via WHMCS at any time +- Cancellation before next billing date avoids future charges +- No prorated refunds for unused time unless due to service failure + +## Refunds + +- Full refund within 7 days of initial purchase (DirectAdmin, AzuraCast, TeamTalk) +- Domain registrations, SSL certificates, and add-ons are non-refundable +- No refunds issued for abuse-related suspensions or policy violations + +## Exceptions + +- If we fail to deliver a service or suffer extended downtime (>24h), credit may be issued +- All refund requests are reviewed manually by support + +## How to Request + +Submit a WHMCS ticket with reason for refund |