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Diffstat (limited to 'genesishosting/clients/abuse.md')
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diff --git a/genesishosting/clients/abuse.md b/genesishosting/clients/abuse.md new file mode 100644 index 0000000..b23e16e --- /dev/null +++ b/genesishosting/clients/abuse.md @@ -0,0 +1,27 @@ +# Abuse Handling Policy + +We take reports of abuse seriously and aim to resolve them quickly. + +## How to Report Abuse + +Send an email to abuse@genesishostingtechnologies.com with: + +- Description of the abuse +- IP or domain involved +- Any relevant logs or screenshots + +## Internal Response Process + +1. Triage within 12 hours +2. Investigate logs and usage +3. Contact the client with 24h to respond +4. Temporary suspension may be issued to prevent further harm + +## DMCA Takedowns + +- We comply with valid DMCA requests +- The client will be notified and given 48h to address or refute + +## Escalation + +Repeat offenders may be permanently banned. |