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+# Account Creation Policy
+
+## Customer Accounts
+
+- Created automatically via WHMCS upon signup
+- Email verification is required before service activation
+- Strong passwords (minimum 10 characters) are enforced
+- 2FA is recommended and required for admin-facing services
+
+## Staff/Admin Accounts
+
+- Created manually by Super Admin only
+- Must use SSH keys for server access
+- Access logs are enabled and monitored
+- Each staff account must be linked to an internal email
+
+## Account Naming Convention
+
+- Customers: `client_{username}`
+- Admins: `admin.{firstname}`