From 717fcb9c81d2bc3cc7a84a3ebea6572d7ff0f5cf Mon Sep 17 00:00:00 2001 From: doc Date: Mon, 30 Jun 2025 20:06:28 +0000 Subject: uploading documentation --- genesishosting/company/company-code-of-conduct.md | 20 +++++++++++++++++ .../company/company-mission-statement.md | 12 ++++++++++ genesishosting/company/company-tos.md | 25 +++++++++++++++++++++ genesishosting/company/dmca.md | 25 +++++++++++++++++++++ genesishosting/company/privacy-policy.md | 26 ++++++++++++++++++++++ 5 files changed, 108 insertions(+) create mode 100644 genesishosting/company/company-code-of-conduct.md create mode 100644 genesishosting/company/company-mission-statement.md create mode 100644 genesishosting/company/company-tos.md create mode 100644 genesishosting/company/dmca.md create mode 100644 genesishosting/company/privacy-policy.md (limited to 'genesishosting/company') diff --git a/genesishosting/company/company-code-of-conduct.md b/genesishosting/company/company-code-of-conduct.md new file mode 100644 index 0000000..5c2ca65 --- /dev/null +++ b/genesishosting/company/company-code-of-conduct.md @@ -0,0 +1,20 @@ +# Code of Conduct + +We maintain a respectful, safe, and inclusive environment for both staff and clients. + +## Expectations + +- Treat all clients and team members with professionalism and courtesy +- Communicate clearly and constructively — even during escalations +- Uphold privacy, security, and transparency at every level +- Follow internal and customer-facing policies at all times + +## Zero Tolerance + +We do not tolerate: + +- Harassment or abuse (verbal, written, or otherwise) +- Discrimination based on identity, ability, or belief +- Intentional sabotage of infrastructure or service integrity + +Violations may result in immediate termination of access or service. diff --git a/genesishosting/company/company-mission-statement.md b/genesishosting/company/company-mission-statement.md new file mode 100644 index 0000000..8ad1643 --- /dev/null +++ b/genesishosting/company/company-mission-statement.md @@ -0,0 +1,12 @@ +# Mission Statement + +At Genesis Hosting Technologies, our mission is to provide secure, reliable, and transparent hosting services with a personal touch. + +We believe that even the smallest teams deserve enterprise-grade infrastructure — without enterprise-grade headaches. + +Our goal is to deliver: + +- Fast, stable hosting environments +- Fair pricing with no upsell games +- Transparent policies and proactive support +- A commitment to data ownership and user privacy diff --git a/genesishosting/company/company-tos.md b/genesishosting/company/company-tos.md new file mode 100644 index 0000000..2cddbcb --- /dev/null +++ b/genesishosting/company/company-tos.md @@ -0,0 +1,25 @@ +# Terms of Service (TOS) + +By using services from Genesis Hosting Technologies, you agree to the following terms: + +## Service Provision + +- Services are delivered as-is, with best-effort uptime and technical support +- Users must abide by our Acceptable Use Policy (AUP) +- Access may be suspended for abuse, non-payment, or security issues + +## Billing & Renewals + +- All services are billed monthly or annually +- Automatic renewal is enabled by default +- Invoices are due within 5 days of issue unless otherwise agreed + +## Termination + +- You may cancel at any time via WHMCS +- We reserve the right to suspend or terminate accounts that violate our policies + +## Liability + +- We are not liable for data loss, service interruptions, or indirect damages +- Backups are provided as a best-effort courtesy unless contractually guaranteed diff --git a/genesishosting/company/dmca.md b/genesishosting/company/dmca.md new file mode 100644 index 0000000..b6a4097 --- /dev/null +++ b/genesishosting/company/dmca.md @@ -0,0 +1,25 @@ +# DMCA Policy + +Genesis Hosting Technologies complies with the Digital Millennium Copyright Act (DMCA). + +## Filing a Takedown Notice + +Email dmca@genesishostingtechnologies.com with: + +- Your contact information +- Description of the copyrighted work +- URL or IP address of the infringing content +- A statement of good faith belief +- A statement of accuracy and authority + +## What Happens Next + +- We review and respond within 48 hours +- The client is notified and given a chance to respond +- If no valid counter-notice is filed, content may be removed or suspended + +## Filing a Counter Notice + +Clients who believe their content was wrongly removed may submit a counter notice with similar contact and justification information. + +We will not tolerate repeated infringement and may terminate accounts accordingly. diff --git a/genesishosting/company/privacy-policy.md b/genesishosting/company/privacy-policy.md new file mode 100644 index 0000000..380aee0 --- /dev/null +++ b/genesishosting/company/privacy-policy.md @@ -0,0 +1,26 @@ +# Privacy Policy + +We respect your privacy and protect your data. + +## What We Collect + +- Account information: name, email, billing address +- Service usage data: IPs, access logs, system metrics +- Communications: support tickets and emails + +## How We Use It + +- Service provisioning and support +- Abuse prevention and system integrity +- Internal analytics (not shared or sold) + +## Data Sharing + +- We do not sell user data +- We may share limited data with trusted providers (e.g., payment processors) +- Law enforcement requests must include valid legal process + +## Data Retention + +- User data is retained as long as the account is active +- Backups are purged per the Backup Policy -- cgit v1.2.3