From 717fcb9c81d2bc3cc7a84a3ebea6572d7ff0f5cf Mon Sep 17 00:00:00 2001
From: doc <doc@filenotfound.org>
Date: Mon, 30 Jun 2025 20:06:28 +0000
Subject: uploading documentation

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 genesishosting/access/account-deletion.md | 13 +++++++++++++
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 create mode 100644 genesishosting/access/account-deletion.md

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+# Account Deletion Policy
+
+## Customer Accounts
+
+- Users may request account deletion via WHMCS support ticket
+- Data is retained for 30 days post-termination (unless legally required)
+- Backups including user data are purged after 30 days
+
+## Internal Accounts
+
+- Deactivated immediately upon staff departure or role change
+- SSH keys, DirectAdmin access, and database credentials revoked
+- Logs associated with the account are retained for audit purposes
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